Add chatbot conversation row for customer support ops
Add chatbot conversation row for customer support ops
Your chatbot transcripts aren't consolidated, forcing agents to hunt for context. Capture completed chats into one worksheet so support coordinators can triage issues the same day.
Overview
Chat transcripts that live in silos slow down your support coordinators and cause follow-up delays; this flow captures every finished conversation and records it in a single worksheet. Support leads get searchable transcripts and timestamps for faster, same-day triage and clearer reporting.