Add cancellation tag and remove annual rate tag
Add cancellation tag and remove annual rate tag
When a cancellation tag lands on your subscriber record, your email audiences and sequences can drift. You keep audiences accurate and avoid incorrect sends before the next campaign window.
Overview
Unhandled cancellation tags let canceled customers stay in paid sequences and cause messaging mistakes. This flow swaps tags and aligns audiences so your campaign lists reflect true subscriber status within minutes, preventing incorrect sends before the next campaign.