Add cancellation reasons to contact records for churn

Your cancellation webhooks lack reasons, leaving contact records incomplete and slowing churn triage. Add cancellation reasons to contacts so reps and billing staff can act with context within one business day.

Overview

Unrecorded cancellation reasons slow churn triage and cause billing confusion; this flow captures cancellation session details and writes a reason and timestamp to the customer's profile. That gives CS and billing teams immediate context so they can resolve and outreach within one business day.