Add cancellation reason tags to inbound customer conversations

Your inbound cancellation requests arrive as unstructured messages, leaving CX and support teams unable to quantify why members cancel. Tagged conversations show reason breakdowns the same day.

Overview

Unstructured cancellation messages hide why members leave and make churn blindspots for CX leaders. This flow tags each inbound cancellation with a standardized reason so support and retention teams can surface trends and act on high-priority cases the same day.