Add cancellation note and tag to support profile
Add cancellation note and tag to support profile
Your members' canceled subscriptions aren't reflected in support profiles, leaving coordinators without billing context. Update profiles so coordinators can reconcile accounts the same day.
Overview
When subscriptions cancel, support and billing often lack the updated account context, which slows outreach and reconciliation. This flow writes a cancellation note and status to the user's support profile so coordinators can respond and reconcile accounts the same day.