Add approval outcome to support ticket internal notes

Your tickets miss external purchase approvals, causing procurement confusion and fulfillment delays. The workflow appends the approval outcome as a private ticket note so agents and procurement see it same day.

Overview

External purchasing approvals often arrive without context in your support system, leaving agents and procurement teams guessing and delaying fulfillment. This flow records each decision as a private ticket note so support and procurement see the approval and act on it the same day.