Add and update infrastructure tracker rows from tickets

Your infrastructure tickets don't appear in the tracking sheet, causing unclear ownership and delayed triage. It keeps your tracker current so on-call coordinators can prioritize incidents same day.

Overview

Engineers and on-call coordinators waste time reconciling ticket status between systems, delaying triage and risking SLA misses. This workflow keeps the infrastructure tracker current within minutes so coordinators can prioritize incidents and reduce SLA exceptions same day.