Add AI triage note and priority to tickets
Add AI triage note and priority to tickets
Your support emails arrive without triage or priority, so agents miss urgent patient or corporate issues. Add AI triage summaries and priority flags so agents can act same day.
Overview
Untriaged inbound messages create friction and let urgent patient or corporate issues slip through. This flow converts messages into structured triage notes and priority flags, giving agents context-rich tickets and enabling same-day reassignment and response.