Add abandoned cart records to support recovery spreadsheet
Add abandoned cart records to support recovery spreadsheet
Your abandoned carts aren't tracked centrally, so support can't prioritize shoppers with checkout problems. Support and campaign managers can triage and contact shoppers for recovery same day.
Overview
Abandoned carts are time-sensitive and often need immediate support or outreach. Capture those events into a single recovery sheet so support and campaign managers can triage and contact shoppers the same day, preserving purchase intent.