Add 15-minute buffer after customer calls to calendar
Add 15-minute buffer after customer calls to calendar
Your support calls often end back-to-back, leaving no time to finish notes or triage follow-ups. Add a 15-minute post-call block so agents complete notes and assign next steps the same day.
Overview
Back-to-back support calls leave no time for notes or triage, increasing rework and slowing response. This workflow adds a 15-minute post-call block automatically so agents finish notes and assign next steps the same day.