Create a new incident in TOPdesk for each new second line incident
Create a new incident in TOPdesk for each new second line incident
Create new incidents in TOPdesk when a second line incident is generated, ensuring all relevant details are captured and categorized. This improves incident management and enhances response times.
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Overview
Create new incidents in TOPdesk when a second line incident is generated, ensuring all relevant details are captured and categorized. This improves incident management and enhances response times.