Create a new incident in TOPdesk for each new second line incident

Create new incidents in TOPdesk when a second line incident is generated, ensuring all relevant details are captured and categorized. This improves incident management and enhances response times.

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Overview

Create new incidents in TOPdesk when a second line incident is generated, ensuring all relevant details are captured and categorized. This improves incident management and enhances response times.

Create a new incident in TOPdesk for each new second line incident