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Create call record in MyCase from new message in LEX Reception, format date, and filter results

Create call record in MyCase from new message in LEX Reception, format date, and filter results

Create new call records in MyCase whenever you receive a message in LEX Reception. Capture all relevant details and format them correctly for improved case management and faster response times.

Create call record in MyCase from new message in LEX Reception, format date, and filter results

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Overview

Create new call records in MyCase whenever you receive a message in LEX Reception. Capture all relevant details and format them correctly for improved case management and faster response times.

Create call record in MyCase from new message in LEX Reception, format date, and filter results