Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Zendesk

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Slack

Ross McNairn

When a ticket is created in Zendesk, post it to slack so that it can feed into the Wordsmith workflow.
Connect a link to the slack thread to the original Zendesk ticket so that agents can quickly navigate to the co-counsel thread.

Wordsmith - Zendesk to Slack

“When a ticket is created in Zendesk, post it to slack so that it can feed into the Wordsmith workflow. Connect a link to the slack thread to the original Zendesk ticket so that agents can quickly navigate to the co-counsel thread.”

Trusted at companies large and small

This Zap works in 4 steps …

Anytime a new ticket is created in Zendesk

Send channel message in Slack

Find a ticket in Zendesk

Add comment to ticket in Zendesk

This Zap uses the following 2 apps

Zendesk

Slack

Zendesk + Slack