Twilio + Zendesk

Create Zendesk ticket comments for new Twilio recordings

Effortlessly manage and document customer interactions with this Twilio and Zendesk integration. When a new recording is created in Twilio, a comment will be added to the corresponding ticket in Zendesk, ensuring all essential information is captured and readily available for your support team. Save time and improve customer service by streamlining your communication process with this efficient workflow.

Effortlessly manage and document customer interactions with this Twilio and Zendesk integration. When a new recording is created in Twilio, a comment will be added to the corresponding ticket in Zendesk, ensuring all essential information is captured and readily available for your support team. Save time and improve customer service by streamlining your communication process with this efficient workflow.

  1. When this happens...
    TwilioTwilio
    New Recording

    Triggers when a new recording is available on your account.

    TriggerPolling
  2. automatically do this!
    ZendeskZendesk
    Add Comment to Ticket

    Add a Comment to an existing Ticket.

    ActionWrite
Start free with email
  • Free forever for core features
  • 14 day trial for premium features & apps

Supported triggers and actions

    • Instructions Copy

    Trigger
    Instant
    Try It
    • To NumberRequired

    • Apply US Prefix

    Trigger
    Polling
    Try It
    • To NumberRequired

    Trigger
    Polling
    Try It
    • Help Text

    • From NumberRequired

    • Alphanumeric Sender ID

    • To NumberRequired

    • MessageRequired

    • Media Url

    Action
    Write
twilio logo
twilio logo

About Twilio

An easy tool for developers to send and receive SMS and voice calls.
Learn more

Related categories

  • Phone & SMS

Similar apps

CallFire integrationsCallFire integrations

CallFire

Phone & SMS
Kudosity integrationsKudosity integrations

Kudosity

Phone & SMS
RingCentral integrationsRingCentral integrations

RingCentral

Phone & SMS
zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

Similar apps

Help Scout integrationsHelp Scout integrations

Help Scout

Customer Support
Freshdesk integrationsFreshdesk integrations

Freshdesk

Customer Support
HappyFox integrationsHappyFox integrations

HappyFox

Customer Support