Keynote

Step Inside: How to Refound a Company in the AI Era

Watch Zapier's own teams demo the agentic systems they've built in-house and see exactly what it means to refound a company in the AI era.

Keynote speakers

  • Wade Foster
    CEO and Co-founder · Zapier
  • Dan Slagen
    Chief Marketing Officer & AI Transformation Officer · Zapier
  • Anna Marie Clifton
    Senior Director, Product Management · Zapier
  • Kelly Scheib
    Chief People Officer · Crunchbase
  • Rebecca Hinds
    Head of the Work AI Institute · Glean
  • Adam Mulder
    Staff Technical Program Manager, Enterprise GenAI Center of Excellence · Netflix

Claude + Zapier: Connect any app your business runs on

With Claude and Zapier MCP, you can work across 9,000+ apps. Hear what other businesses are automating, then see a workflow built live.

Haut-parleurs

  • Rex HarrisSenior Product Manager · Zapier
  • Lina OchmanHead of US Small and Medium Businesses · Anthropic

One brain or many? Zapier's blueprint for a company context layer

Zapier's Joe Stych breaks down how he built MarketingOS, a shared brain that helps teams and agents ship faster together.

Speaker

  • Joe StychSenior Lead, Agentic Go-to-Market · Zapier

From meeting to memory: Automating your team's context layer

Nobody captures what happens after the call. See how Emily Mabie's agent fixes that, and how Ashley Wood at Fellow makes it safe for the whole team.

Haut-parleurs

  • Emily MabieSenior AI Automation Engineer for HR · Zapier
  • Ashley WoodVice President of Product Marketing · Fellow.ai

The living source of truth behind a smarter executive team

A stale strategy doc now means stale agents, too. Discover how Cortney Hickey built an agent stack that keeps the strategy doc current, with a human in the loop.

Haut-parleurs

  • Cortney HickeyHead of Executive Operations · Zapier
  • Wade FosterCEO and Co-founder · Zapier

Agentic or deterministic? Not every workflow needs an agent

Learn when to use AI agents vs deterministic steps, and why the smartest builds use both.

Haut-parleurs

  • Grace LuLead Product Manager · Zapier
  • Robin SalimansPrincipal Engineer, Applied AI · Zapier

How to hire in the age of AI

The definition of a strong hire is being rewritten in real time. See where Zapier's Talent team and LinkedIn put the bar now.

Haut-parleurs

  • Tracy St.DicVice President, Talent · Zapier
  • Bonnie DilberSenior Manager, Talent Acquisition · Zapier
  • Sankar VenkatramanChief Evangelist, Talent Solutions · LinkedIn

Managing agents at scale: What works when nobody has the playbook yet

Startup or enterprise, managing agents at scale is a different game. Hear leaders from across the spectrum compare what's actually working.

Haut-parleurs

  • Dan SlagenChief Marketing Officer & AI Transformation Officer · Zapier
  • Valerie RendaAssociate Vice President, Business Transformation · Kepler
  • Venkat ChivukulaVice President, AI Enablement for Enterprise · ZoomInfo

Stop chatting with your AI. Start putting it to work.

Your AI can draft, plan, and summarize, then it hits a wall. The Zapier MCP lets it act across 9,000+ apps, from any tool, with you in control.

Haut-parleurs

  • Ryan QuindlenSenior Social Media Manager · Zapier
  • Bella Rose MortelSenior Social Media Specialist · Zapier

From 9k support tickets a year to 100k+ with SupportQAi

AI's real payoff is freeing you for the work only you can do. Zapier's QA team handed ticket review to an agent and got to coach instead.

Haut-parleurs

  • Ciara SullivanQA Program Manager · Zapier
  • Jamie ShairrickSenior Manager, Support Enablement · Zapier

Running IRL events in the AI era: Clay, Gamma, and Zapier

Three AI-first companies share the value and philosophy behind their approach to IRL events.

Haut-parleurs

  • Bryce VernonAI Marketing Manager · Zapier
  • Cailin NolteEvents Marketing Manager · Zapier
  • Fiona TurkoCreator Partnerships Lead · Gamma
  • Chris VigliettaEvents Marketing Lead, Enterprise Workshops · Clay

The personal context layer that stops AI from being so generic

Your AI tool keeps guessing because it knows nothing about you. See how to build the personal context layer that finally gives it the answers.

Haut-parleurs

  • Eric MistryAI and Automation Transformation Lead / Automation Strategist · Zapier
  • Blair MishleauSenior Creator Education Manager · Patreon

Before you scale with AI, build the foundation

You can't scale what you didn't structure. Rob Ayre's customer story engine basically runs itself, because he built the foundation first.

Haut-parleurs

  • Rob AyreCustomer Marketing Advocacy Manager · Zapier
  • Amber SharpSales Director · Tivly

How Mercari handles 120k support tickets a month with AI

Out of 120k monthly support tickets, Mercari resolves 47k without a human. See the system behind it, and why its AI never has to guess.

Speaker

  • Eric McNultySenior Manager, Systems Architecture & AI, Operations · Mercari

Zero to governed: How Redis built enterprise-ready AI access with Zapier

The governance blueprint Jeff Hirsch built at Redis before scaling Zapier org-wide, and where to start.

Speaker

  • Jeff HirschSystems Architect · Redis

Governed from day one: The admin's crawl, walk, run playbook

A crawl, walk, run tour of the Zapier controls enterprise admins actually need.

Speaker

  • Austin JohnsonSenior Product Manager · Zapier
Keynote

What it takes to scale the builder mindset

Claire Vo hosts three operators on scaling real AI automation across non-technical teams.

Keynote speakers

  • Claire Vo
    Founder of CXO.Dev · Host of How I AI
  • Tyler Blackwell
    Head of Workforce Strategy & Transformation · Morningstar
  • Felicia Kelly
    Vice President of Operations
  • Ethan Schwandt
    Senior Manager, Talent Acceleration · Jobber

Real AI rollouts: 3 Zapier builders weigh in

AI enablement does not take a big budget or a massive engineering team. Discover what three Zapier builders tackle first, no matter the size of the company.

Haut-parleurs

  • Claudia CafeoSenior Community Specialist · Zapier
  • Dennis ChiutenFounder · workFlowers
  • Tom NassrCo-founder & CEO · XRAY
  • Andrew LovellFounder · Process Power Up

Rethinking the hiring funnel with AI agents

AI agents running your full hiring funnel, end to end. See real examples you can rebuild today.

Haut-parleurs

  • Anita ChandrasekharSenior Manager, Talent Strategy & Operations · Zapier
  • Kristen QuackenbushSenior Recruiter · Zapier
  • Ryan EllisRecruiting Operations Manager · Clay

Which AI model should your business use?

OpenAI's Chris Finlayson and Amazon's Eddie Kim share how leaders match AI models to the work and scale from pilot to production.

Haut-parleurs

  • Ryan AndersonDirector of AI Marketing · Zapier
  • Eddie KimHead of AI Market Development, ISV · Amazon Web Services
  • Chris FinlaysonGTM Leadership, Enterprise Digital Natives · OpenAI

95% of pilots stall. Here's how to be the 5%

95% of AI pilots never reach production. Learn how to measure what yours is worth and turn a promising demo into a funded, governed system.

Haut-parleurs

  • Danielle LapierreProduct Marketing Manager · Zapier
  • Gabriela EricksonSenior Manager, Product Management · Salesforce
  • Jennifer ChunSenior Analyst, Finance AI · 1Password

Inside the AI Leaders Lab: Copy the frameworks that already worked

Three of Zapier's AI Leaders Lab founding members share the AI frameworks they learned from their peers and the impact they saw first-hand.

Haut-parleurs

  • Alex MaxwellAI Leaders Lab · Zapier
  • Steven CasarezDirector of Partner Success and AI Transformation Lead · Shipt
  • Hay JoostenDirector, AI Transformation · Zscaler
  • Satu SalminenDirector, People Success Enablement · Zscaler

Same job, smarter system: Rebuild your legacy workflows as an agent

Same job, far less upkeep. Learn how to rebuild your most fragile workflow as an agent.

Haut-parleurs

  • Kelly VaughnSenior Engineering Manager · Zapier
  • Andrew ZiglerGo-to-Market Engineer · LinearB

The AI Workflow Index: The 4 jobs AI actually does at work

Learn about the 4 jobs AI actually does at work with our AI Workflow Index.

Haut-parleurs

  • Andre VanierOrchestration Strategy · Zapier
  • Rebecca HindsHead of the Work AI Institute · Glean
  • Michael SchwabDirector, Global Partner Solutions · Docusign

Good spend, bad spend: What Zapier learned tracking its own AI costs

What is your AI actually costing you? Zapier's leaders share what they learned tracking real AI cost versus value.

Haut-parleurs

  • Karly GelardiDirector of AI Enablement · Zapier
  • Ryan RocconCOO and CFO · Zapier

What building a context layer actually looks like at LinkedIn

What does it take for AI to actually understand your company? See how LinkedIn is building context layers across their various teams.

Speaker

  • Kyle MinerleySenior Manager, Martech Agentic Solutions · LinkedIn

Next gen Zap workflows: Always on, always visible, always in your control

How next gen Zap workflows bring agent-powered speed to work you can still see and control.

Haut-parleurs

  • Wade BurrellSenior Product Marketing Manager · Zapier
  • Pari NahataSenior Product Manager · Zapier

The AI adoption gap your whole team is feeling

The promise of AI is simple: make everyone's work easier. Discover how to actually deliver that to your whole team, not just the builders.

Haut-parleurs

  • Philip LakinDirector of AI Transformation · Zapier
  • Alec FosterChief Agent Officer & Responsible AI Lead · Marketing + Media Alliance
  • Chris McDermottNorth America AI Strategy & Enablement Lead · DENSO

HiveDex: Build a relationship graph that moves deals forward

Go behind the scenes on HiveDex and find out why a connected context layer is the real unlock for any AI agent you build.

Haut-parleurs

  • Sara BonannoAI Automation Engineer, Revenue Operations · Zapier
  • Andre VanierOrchestration Strategy · Zapier
  • Michal SennettExecutive Assistant to CEO · Zapier
Keynote

The Great Zapier Build Off

Four builders. One afternoon. A secret challenge. Voting starts on August 28. Then watch the Great Zapier Build Off unfold live at ZapConnect.

Special event

Zappy Awards

Celebrating the people transforming work with AI. Meet the 2026 Zappy winners at ZapConnect and hear the stories behind their builds.

Keynote speaker

  • Rob Ayre
    Customer Marketing Advocacy Manager · Zapier

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