Customer Sentiment Analysis
This agent analyzes customer sentiment from feedback in Zendesk.
Overview
Automatically analyze customer sentiment from Zendesk tickets, categorize the feedback, and compile it into a Google Doc.
Why you should use the Customer Sentiment Analysis template:
Gain valuable insights from customer feedback with this automated template that categorizes and organizes Zendesk tickets by sentiment. By compiling feedback into a clear Google Doc, you can easily identify trends and improve customer satisfaction. It saves time and provides a comprehensive overview of customer sentiment for informed decision-making.
How the template works:
This template uses an automated agent to assess customer sentiment from your Zendesk tickets. When you request an analysis, the agent:
- Retrieves the most recent customer tickets from Zendesk.
- Categorizes the feedback based on common sentiments.
- Compiles the categorized feedback into a structured Google Doc for easy review.
This process helps you quickly understand customer feedback trends and sentiments.