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Zapier Enterprise Agreement FAQ

Date: July 1, 2024


This page provides answers to frequently asked questions about contracting with Zapier. Our goal is to make the review process as easy as possible for customers’ legal and procurement teams. This page isn't part of our contract with you—it is simply intended to be a helpful resource.

What is Zapier?
  • Zapier is an online automation platform that our customers use to connect their business applications (apps).  Zapier has over 7,000 apps including team collaboration tools like Gmail and Slack, databases and CRMs like HubSpot and Salesforce, and ERP and HRIS systems like BambooHR.
  • Every team can use Zapier, but a significant portion of use cases include Sales, Marketing, Support, Project Management, Data Management, productivity and more.
  • Workflow: Zapier’s core product, Workflow, relies on “Zaps”, and enables connections between two or more business applications.  How it works:
  • Trigger: A Trigger starts the Zap (the connection between the apps) and results in one or more Actions.  For example, a Trigger could be receiving a new lead in Facebook Lead Ads.  
  • Action: An Action could be adding that lead into Salesforce or Hubspot.  
  • Task: A Task is a successful action taken by a Zap. Tasks are used as a billing unit.  Some Zapier tasks are free!
  • Tables: Tables is  a no-code solution to store, edit, access, and share the data you need to power your Zaps.
  • Interfaces: Interfaces allows customers to create custom web pages and apps with interactive components for your users.  
  • Zapier offers additional products currently available in Beta: Canvas, Chatbots, and Central.
What terms apply to my purchase?

Zapier’s Enterprise Agreement applies to customers purchasing Zapier’s Enterprise Plan.

Can I use my own contract to purchase Zapier?

As a multi-tenant SaaS Service, Zapier does not contract on customer paper.  Zapier is in the best position to describe our services and how they’re sold, including the data privacy protections and security that we offer across our 2 million+ customers.     

What kind of data does Zapier process?

Zapier processes “Customer Content”: data that customers choose to transmit from their business applications using Zapier.  

For example, if your team is using Zapier to take new leads from Facebook to HubSpot, Customer Content would include the information that’s passed from Facebook to HubSpot.

How long does Zapier store data?

For Workflows/Zaps, where our customers use Zapier to automate their business processes, Zapier has shorter retention periods than typical business applications that store data, like a data warehouse.  Our shorter data retention and deletion timelines,  located here: https://zapier.com/legal/data-retention-deletion, are intentional.

How does Zapier protect my data?

Zapier’s DPA describes the data processing standards and security measures that we provide to our +2 million customers. Schedule 2 of the DPA lists the technical and organization measures we provide to ensure the security of our service. 

  • Zapier takes privacy and security seriously.  We're independently audited and maintain SOC 2, Type II compliance.  More information is available on our Security + Compliance page.  
  • You can request Zapier’s Security Packet through your Account Executive. 

An overview of Data Privacy at Zapier is available here: ​​https://zapier.com/legal/data-privacy, and Zapier’s Data Transfer Impact Assessment, available here: https://zapier.com/legal/data-transfer-impact-assessment, provides additional information about how Zapier protects our customers’ data.

Can I attach my own Security Addendum or Data Processing Addendum (“DPA”)?

We aren’t able to agree to customers’ security exhibits or DPAs. As a multi-tenant service, Zapier’s data processing standards and security measures apply programmatically and cannot be modified for individual customers.

Is Zapier HIPAA compliant or PCI compliant? Could I have a Business Associate Addendum (“BAA”)?

Zapier hasn’t undergone the HIPAA certification process, and we therefore don’t offer a BAA.  We also haven’t pursued PCI compliance.

What kind of insurance does Zapier have?

Zapier carries Commercial General Liability, Technology E&O and Cyber Liability, and Umbrella Liability Insurance, among others.  We're happy to provide our Certificate of Insurance upon request.

Does Zapier have a Code of Conduct?

Yes, Zapier has a Code of Conduct, which can be found here: https://zapier.com/jobs/zapier-code-of-conduct.  Zapier also has a Code of Ethics, which we can provide upon request. 

Where can I find Zapier’s vendor information?

Information like Zapier’s address and W-9 can be found here: https://help.zapier.com/hc/en-us/articles/8496229312013-Zapier-s-vendor-information.

Looking for info on how Zapier handles your data with regard to Zapier’s AI products and features?  We have a dedicated page to Navigating Zapier AI: Legal and Security Overview.  View it here.