SysAid + Zapier Chatbots
Update service records in SysAid when new feedbacks arrive in Zapier Chatbots
Keep your service records up-to-date promptly with this workflow. Whenever new feedback is received from your Zapier Chatbots, it immediately updates the corresponding service record in your SysAid app. This streamlines your process, ensuring you have the most recent information available at all times. Enjoy an efficient and well-maintained client service system with this seamless automation.
Keep your service records up-to-date promptly with this workflow. Whenever new feedback is received from your Zapier Chatbots, it immediately updates the corresponding service record in your SysAid app. This streamlines your process, ensuring you have the most recent information available at all times. Enjoy an efficient and well-maintained client service system with this seamless automation.
- When this happens...New Chatbot Feedback
Triggers when chatbot feedback is submitted.
- automatically do this!Update Service Record
Update a Service Record
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ChatbotRequired
Chatbot ButtonRequired
Try ItChatbotRequired
Try ItUser Defined NameRequired
Service Record Type
Title
Description
Category
Status
Request user
Assigned to
Admin group
Company
Email Account
Impact
Location
Main CI
Priority
Responsible Admin
SR Custom Int 1
SR Custom Int 2
SR Custom List 1
SR Custom List 2
SR Custom Text 1
SR Custom Text 2
Sub Type
Urgency
Weight
Try ItUser Defined NameRequired
Service Record TypeRequired
Request user
TitleRequired
DescriptionRequired
Admin group
Assigned to
Classification
Closure Information
Followup Actual Date
Followup Planned Date
Followup Text
Followup User
Impact
Location
Main CI
Priority
Resolution
Responsible Admin
Solution
SR Custom Date 1
SR Custom Date 2
SR Custom Int 1
SR Custom Int 2
SR Custom List 1
SR Custom List 2
SR Custom Text 1
SR Custom Text 2
Success Rating
Urgency
Weight
Workaround
ChatbotRequired
Try ItChatbotRequired
Conversation Key
User MessageRequired
User Defined NameRequired
Service Record Type
Title
Description
Category
Status
Request user
Assigned to
Admin group
Company
Email Account
Impact
Location
Main CI
Priority
Responsible Admin
SR Custom Int 1
SR Custom Int 2
SR Custom List 1
SR Custom List 2
SR Custom Text 1
SR Custom Text 2
Sub Type
Urgency
Weight
Try ItUser Defined NameRequired
# (SR ID)Required
Urgency
Priority
Impact
Title
Description
Admin group
Assigned to
Classification
Closure Information
Followup Actual Date
Followup Planned Date
Followup Text
Followup User
Location
Main CI
Resolution
Responsible Admin
Solution
SR Custom Date 1
SR Custom Date 2
SR Custom Int 1
SR Custom Int 2
SR Custom List 1
SR Custom List 2
SR Custom Text 1
SR Custom Text 2
Success Rating
Weight
Workaround