Google Docs + Zendesk
Create new Zendesk tickets from new Google Docs documents in a folder
This workflow initiates when you add a new document to a specific folder in Google Docs, then instantly creates a ticket in Zendesk. This automation is a time-saving solution, ensuring that help desk tickets linked to new documents are promptly generated in Zendesk. Good for maintaining efficient workflow operations and minimizing the chance of missed communications.
This workflow initiates when you add a new document to a specific folder in Google Docs, then instantly creates a ticket in Zendesk. This automation is a time-saving solution, ensuring that help desk tickets linked to new documents are promptly generated in Zendesk. Good for maintaining efficient workflow operations and minimizing the chance of missed communications.
- When this happens...New Document in Folder
Triggers when a new document is added to a specific folder (but not its subfolders).
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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New Document
Triggers when a new document is added (inside any folder).
Try ItDrive
Folder
Document NameRequired
Text to AppendRequired
Append Text on New Line?
FileRequired
Specify Document Name
Drive
Folder
DocumentRequired
Start position (Index)Required
End position (Index)Required
Formatting Options
Font size (points)
Font family
Text color (hex)
Background color (hex)
Segment ID
Tab ID
Drive
Folder
Try ItDrive containing the template document
Folder containing the template document
Template DocumentRequired
New Document NameRequired
Drive
Folder for new Document
Sharing Preference
Unused Fields Preference
Export Formats
Insert Inline Image (Image URL)
Image location (Segment ID)
Image location (Index)
Image location (tabId)
DocumentRequired
Find textRequired
Replace text
Match case
DocumentRequired
Image URLRequired
Insert position (Index)Required
Width (points)
Height (points)
Segment ID
Tab ID
