CircleLoop + Freshdesk

Create new Freshdesk tickets from received CircleLoop calls

Streamline your customer service process with this unified workflow between CircleLoop and Freshdesk. Whenever a new call comes in through CircleLoop, a corresponding ticket is immediately generated in Freshdesk. This seamless automation ensures swift attention to all customer concerns, enhancing your customer engagement and simplifying your call tracking and management tasks.

When this happens...
Received Call
Trigger when a call is received.
TriggerInstant
automatically do this!
Create Ticket
Create a ticket in Freshdesk for your domain.
ActionWrite

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Supported triggers and actions

Answered Call
Trigger when a call is answered.
Trigger
Instant
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Missed Call
Trigger when a call is missed.
Trigger
Instant
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Chat Message Received
Trigger when a chat message is received.
Trigger
Instant
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Voicemail Received
Trigger when a voicemail is received.
Trigger
Instant
Try It
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It

- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write
- SubjectRequired
- EmailRequired
- Name
- Type
- DescriptionRequired
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- EmailRequired
Action
Search

Made Call
Trigger when a call is made.
Trigger
Instant
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Received Call
Trigger when a call is received.
Trigger
Instant
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Chat Message Sent
Trigger when a chat message is sent.
Trigger
Instant
Try It
- NameRequired
- Email AddressRequired
- Phone NumberRequired
- Mobile Number
- Company Name
- Shared
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search

About CircleLoop

CircleLoop is a cloud-based business phone system, which allows you to make and receive calls on any device, anywhere.

Related categories

Phone & SMS

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Customer Support

CircleLoop + Freshdesk

Create new Freshdesk tickets from received CircleLoop calls

Supported triggers and actions

Answered Call

Missed Call

Chat Message Received

Voicemail Received

New Ticket

New Ticket Note

Update Contact

Create Company

Create Forum Category

Create Ticket

Update Ticket

Find Contact

Made Call

Received Call

Chat Message Sent

Create Contact

New Contact

Update Ticket

Add Notes to a Ticket

Create Forum

Create Forum Topic

Create Contact

API Request (Beta)

Find Ticket by Id

About CircleLoop

Related categories

About Freshdesk

Related categories

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