Articles tagged "Customer support"

How to create a customer support portal with Zapier Interfaces

Zapier Interfaces is an excellent way to build customer support portals or resource hubs that connect to thousands of apps, including Tables, to power your workflows.

5 ways to automate Intercom with Zapier

To get the most from Intercom, you have to make sure it plays nicely with the other apps you use. Here's how you can use Zapier to connect Intercom with your business-critical tools.

6 ways to automate your customer support

Customer support is a tough job, and making sure that your customers are taken care of without burning out your support team is even tougher. Automation can help make things easier.

5 customer support channels and when to use each one

Customer support used to be easy. Not that the questions and problems were simple to solve, but at least you could be sure every customer who needed help would walk into your store—as that was the only place they'd expect support.

Manychat vs. Chatfuel: Which chatbot builder should you use? [2024]

We tested Chatfuel vs. Manychat to help you decide which makes the most sense for your business. Here's what we found.

The 5 best live chat apps for customer support in 2024

We've tested dozens of live chat apps for customer support, and here we'll present the best with our reasoning for each pick.

Collect customer feedback and take action with Enalyzer

Customer feedback improves your business—when you actually use it. Automate your survey processes with Enalyzer and Zapier to drive better decision-making.

How to implement proactive customer service (with real examples)

Many businesses, unfortunately, define customer service as their response to problems as they arise, which is called reactive support. Though that method might satisfy your customer in the short term, it doesn’t optimize their overall experience.

Overhaul your chat support experience with Social Intents

Reduce customer friction and resolve support requests faster. Automate Social Intents and Zapier and improve customer service.

Net Promoter Score: A guide to NPS

Customer experience feels like such a fuzzy thing to measure. How can you get a metric that accurately reflects people's loyalty to your brand? The answer: NPS, the Net Promoter Score.