This will be the forum Category used to create the.

Provide status by which the tickets needs to be filtered.

Ticket Number ( Display ID) to which notes has to be added.

The Notes that need to be added to the Ticket.

Indicate Whether this note needs to be Private or Public ( Visible to everyone on the portal ).

Enter more details about this Company e.g. Address , Website etc.

Add some specific notes regarding this company.

Domains for this company. Freshdesk will use this to associated contacts automatically to this company.

Select the Category under which the Forum needs to be created.

Select the Forum Category under which this Topic goes in . You will see a list of Forums once you select the Forum Category.

Please select the Forum under which the topic needs to be created.

Enter a Description for the Topic you are creating.

For categorizing the ticket according to the different kinds of issues your team deals with.

A description for the ticket. Include details here.

Enter emails of person(s) you want to copy separated by commas.

Comma-separated list of tags to add to the user.

API docs for Freshdesk are located here https://developers.freshdesk.com/api/?_ga=2.223262879.541409777.1550189352-1628441631.1550189352

Requests can only be made to domains associated by this application. View [documentation](https://help.zapier.com/hc/en-us/articles/12899607716493) for more details.

These params will be URL-encoded and appended to the URL when making the request.

Authentication headers are included automatically

Zapier will apply these optional headers and values to the request in addition to any headers created as part of the authentication mechanism.

Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example, `{"foo": "bar"}` is perfectly valid.

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Customer support can't fall through the cracks. Together, Zapier and Freshdesk can keep you and your team on top of customers' concerns. Automatically generate Freshdesk tickets when customers fill out forms online, and be sure your team is acting on Freshdesk tickets by creating notifications and organizing tasks. 

Here are some creative ways to use Freshdesk with Zapier:

 Ask the right questions to get customers the support they need. Use Typeform to gather information and create new tickets in Freshdesk when entries are added.

 Make customer support a part of your regular workflow. Add a Trello card to any board or list when a new ticket is created in Freshdesk.

 Quickly review data to look for trends and recurring issues. By adding a row to Google Sheets with every Freshdesk ticket, you can stay organized and easily share information.

Freshdesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Zendesk

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Help Scout

Help desk software that lets you centralize, assign, and track customer support requests as well as internal help desk tickets.

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