Send Slack channel notifications and an email when Freshdesk ticket statuses are updated

Maximize customer support or team visibility by making sure the right Slack channel and mailbox receives a notification when Freshdesk tickets get new statuses. Make sure no one misses an update, especially if you use this Zap when tickets are escalated!

How it works

  1. Freshdesk tickets are updated with a new status
  2. Zapier finds the tickets that have the new status
  3. Zapier sends a notification to your Slack channel
  4. Zapier sends an email

Apps involved

  • Freshdesk
  • Filter by Zapier
  • Slack
  • Email by Zapier
Send Slack channel notifications and an email when Freshdesk ticket statuses are updated
Freshdesk integration logo

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Email by Zapier integration logo

Send and receive email via a custom Zapier email address at zapiermail.com. This is great for triggering off of emails and sending custom emails.

Have direct access to your own email servers? Check out our IMAP and SMTP services!

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