New case in Salesforce creates new work item in OneDesk

If you have salespeople or support agents working in Salesforce, they will need to share their cases with the engineering and product management teams. This integration makes it simple. Whenever a new case is created in your Salesforce account, automatically create an Item in your OneDesk account.

How this Salesforce to OneDesk integration works:

  1. Someone creates a new case in your Salesforce account.
  2. Zapier creates a new Item in OneDesk.

Apps involved:

  • Salesforce
  • OneDesk
New case in Salesforce creates new work item in OneDesk
Salesforce integration logo

Salesforce is a leading enterprise customer relationship manager (CRM) application.

OneDesk integration logo

OneDesk combines helpdesk, product management, and project management software into one platform. OneDesk offers a web-app, mobile app, and website portal to connect your customers, employees, and partners.

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