Create Freshdesk tickets from new TextIt flow events

Mobile messaging bots are a convenient way to capture support requests. They reach your customers where they live: their mobile phones. Whether you're engaging them via SMS, Facebook Messenger, Viber, Telegram or Twitter, you can use this automation to create a Freshdesk ticket each time a customer reaches a flow event in your TextIt customer support flow.

How this TextIt-Freshdesk integration works

  1. A customer reaches a flow event in your TextIt customer support flow.
  2. Zapier creates a ticket in your Freshdesk support domain.

Apps involved

  • TextIt
  • Freshdesk
Create Freshdesk tickets from new TextIt flow events
TextIt integration logo

TextIt provides a way of automating conversational interactions over SMS, messaging bots and phone calls.

Freshdesk integration logo

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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