Your contacts reach out to you by SMS as well as email. Set up this automation, and Zapier will connect your bots to your helpdesk seamlessly. It will trigger whenever one of your contacts makes the appropriate request in a TextIt flow, automatically creating a Zendesk ticket with their submission for you to follow up on.
TextIt provides a way of automating conversational interactions over SMS, messaging bots and phone calls.
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
You use lots of apps to get your work done. Zapier lets you easily connect those apps together to help automate tedious tasks.
Join the thousands of businesses and individuals already taking advantage of the power of automation and let Zapier save you time.Start FREE Today!
A Zap is a connection between two apps made of a trigger and an action. Whenever the trigger event happens, Zapier will automatically make the action event happen for you!