Set ticket next response deadline to business hours cutoff
Set ticket next response deadline to business hours cutoff
Your tickets record response timestamps outside business hours, which hides SLA deadlines and delays triage. Normalize deadlines so agents and ops staff see SLA-aligned times for same-day action.
Overview
When response timestamps fall outside business hours, SLAs blur and agents lose triage context. This flow standardizes deadlines into your team's business-hours cutoff so support ops and on-call agents see clear SLA times for same-day handling.