Set support weights to zero for inactive customer tickets

Your support tickets keep inflated weight for former or closed customers, skewing queues and wasting rep time. It clears those weights so support and revops see accurate priorities before morning triage.

Overview

When tickets keep high priority despite accounts being closed or lost, support queues become noisy and reps chase non-revenue work. This flow nightly resets support-weight fields so support and revenue ops teams start each day with accurate queues, enabling faster triage before morning shifts.