Notify team messaging group of incoming customer messages
Notify team messaging group of incoming customer messages
Your incoming customer messages sit untriaged in the conversational inbox, leaving managers without context. This sends qualifying messages to a shared team group so staff act the same day.
Overview
When inbound messages pile up, community managers and ops lose context and slow response times. This routes qualifying messages into a shared team messaging group with sender contact details, so staff see and act within minutes.