Notify stale on-hold tickets to your support team channel

Your on-hold help-desk tickets older than three days lack visibility and stall triage. Get a grouped team summary that enables clearing stalls before the next weekly review.

Overview

Stale on-hold tickets silently erode response momentum and create avoidable escalations. This flow compiles those tickets into a single, weekly team summary so owners and on-call coordinators can triage and clear stalls before the next weekly review.