Notify service recovery team about critical clinic reviews

You miss urgent patient reviews when low ratings aren't routed to owners, delaying recovery actions. Alerts send review details to your service recovery team so issues are handled same day.

Overview

Unrouted low-rated reviews create blind spots in outpatient operations and slow service recovery. This workflow ensures qualifying patient feedback is routed to your service recovery team within minutes so managers can triage and resolve issues the same day.