Notify churn events to retention team channel instantly
Notify churn events to retention team channel instantly
Your support widget cancellation submissions arrive untracked, leaving retention and billing without outreach context. The workflow logs each cancel and alerts retention so teams can triage same day.
Overview
Cancellations from your support widget often arrive without context, delaying retention outreach and risking escalation. This flow captures each cancel, logs details for reporting, and posts a formatted alert to your retention channel so managers can act within minutes.