Merge related support tickets to oldest ticket and log

Your e-commerce tickets arrive as separate threads, causing duplicate work and lost agent context. Get merged conversations and related links so agents can triage faster same day.

Overview

When order‑related messages spawn multiple tickets, agents waste time consolidating threads instead of helping customers. This workflow merges related conversations into the earliest open ticket and logs any errors to a central sheet so support coordinators regain context and triage faster same day.