Keep IT informed when ops tickets are marked done

IT admins miss completed tickets when status updates stay in the tracker, causing handoffs to be overlooked. Post done alerts to the ops channel so ops can review completions and trigger follow-up.

Overview

Missed handoffs between ticket trackers and chat lead to overlooked completions and reactive follow-ups. This workflow posts every done-status update to the ops channel so operations can review and assign next steps immediately. Teams report fewer missed handoffs and clearer ownership after implementing similar alerts.

Notable Features

Post alerts when status becomes done
Filter out triage and test tickets
Create follow-up tasks for owners