IT: Capture labeled legal emails as triage-ready tickets

IT admins see labeled legal emails pile up, leaving compliance and ownership unclear. Create tickets with requester, watchers, subject, and message so legal can triage with a complete record.

Overview

Uncaptured legal emails create compliance gaps and unclear ownership for IT and legal. This workflow turns every labeled message into a ticket with requester and watchers mapped to user accounts, giving legal a complete record to start triage immediately and eliminating missed follow-ups.

Notable Features

Create ticket from labeled email
Map requester and watchers to users
Attach plain text email body and files