Game ops assign ticket owners with eyes reactions

Business operations specialists miss eyes reactions on Slack, leaving tickets unassigned and delaying live-game fixes. Automation assigns the reacting teammate as ticket owner so support starts faster.

Overview

Unassigned tickets stall live-game issue resolution and risk player experience. Turn eyes reactions into ticket ownership to eliminate manual handoffs and ensure support starts quickly. Operations leaders report faster response times and zero missed follow-ups.

Notable Features

Assign reacting user as owner
Update ticket owner field
Notify assignee and ops channel