Forward incoming ticket messages to your IT team inbox

Your ticket webhooks arrive outside team channels, leaving on-call staff without context to triage. Get messages forwarded and tickets auto-closed so support coordinators can respond same day.

Overview

When ticket webhooks bypass your team channels, on-call engineers miss critical context and response times slip. This flow forwards the webhook content to the right inbox and closes the originating ticket, so support coordinators can act within minutes and avoid duplicate work.