For support ops: notify customers when NEM meter completes

Support agents miss NEM meter completions, leaving customers uninformed and completed cases unverified. Automated messages to contacts notify both agents and customers so meter work is verified and cases closed.

Overview

Unverified NEM meter completions frustrate customers and leave support agents chasing confirmations. This workflow sends contact confirmations and updates support records so meter work is verified and cases are closed, and support teams report faster verification and fewer back-and-forths.

Notable Features

Send confirmation to contact and agent
Update customer record with meter status
Create audit log for verification