For software IT: capture support surveys as events
For software IT: capture support surveys as events
Support agents submit doctor surveys manually, leaving ops blind to trend shifts. Send each response into your analytics as events, so ops and quality prioritize improvements.
Overview
Untracked survey responses create blind spots in ops and quality, delaying prioritized fixes. Capturing each submission as analytics events feeds your dashboards so product, ops, and support act on clear trends instead of scattered spreadsheets.
Notable Features
- Create analytics events from forms
- Map survey fields to event properties
- Flag outlier responses for review