For software development leads: route doctor survey alerts

Support agents miss urgent doctor survey flags, risking unresolved patient issues. This flow routes each survey to patient experience and clinical queues so staff can triage feedback quickly.

Overview

Missed patient feedback creates unresolved issues and escalation risk. This workflow guarantees every doctor survey surfaces in patient experience and clinical queues for prompt triage, eliminating manual inbox checks and preserving an audit trail for follow-up and reporting.

Notable Features

Route surveys to designated queues
Flag high-risk feedback for review
Create triage tasks for clinicians