For data scientists: capture Tier 2 reports in tracker
For data scientists: capture Tier 2 reports in tracker
Data scientists miss Tier 2 reports buried in support forms, causing delayed model fixes and data quality gaps. Submissions create Tier 2 tickets so ops and engineering start triage quickly.
Overview
Lost Tier 2 reports delay model fixes and create data quality gaps that undermine analytics work. This workflow turns every support submission into a complete Tier 2 ticket and notifies ops and engineering, ensuring triage starts promptly and reducing lost follow-ups.
Notable Features
- Create Tier 2 tickets automatically
- Attach full form details to tickets
- Notify ops and engineering channels