For business owners: ensure customers get tracking details

Support agents field repeat tracking questions when dispatch emails aren't sent, raising ticket load and buyer frustration. Automatic dispatch emails include tracking numbers so buyers self-serve.

Overview

Missed dispatch emails drive unnecessary support volume and frustrate buyers. This workflow delivers tracking numbers at dispatch so customers can self-serve, turning tracking questions into closed loops and freeing support to focus on complex issues.

Notable Features

Send tracking numbers on dispatch
Attach carrier tracking links in emails
Log dispatch status to CRM