Flag out-of-hours agent logins in records for support ops
Flag out-of-hours agent logins in records for support ops
Your agent login records miss after-hours tags, so shift leads can't identify overnight or holiday logins needing review. Get out-of-hours logins flagged automatically so managers can act same day.
Overview
When agent logins occur outside staffed hours, shift leads and payroll teams spend time manually verifying entries and chasing missed time. This flow automatically tags those rows so support ops and shift managers see after-hours activity and resolve issues same day, ahead of payroll.