Customer support ops send scheduled SMS review requests
Customer support ops send scheduled SMS review requests
Customer support ops miss review outreach when sends aren't tracked, causing duplicate messages and lost public reviews. Daily SMS logs sends and notifies staff so support captures reviews.
Overview
Support ops lose public reviews when outreach isn't tracked and duplicates frustrate customers. This workflow delivers daily SMS review prompts, records each send, and notifies staff so support reliably captures reviews and prevents duplicate outreach.
Notable Features
- Send scheduled SMS review requests
- Notify staff when sends occur
- Flag records to prevent duplicates