Customer support ops: post chat links for flagged reviews

Support agents reviewing flagged anti-social posts lose chat context, causing delayed moderation and escalations. The workflow posts a direct chat link in the review thread so agents get full context quickly.

Overview

Support agents lose context on flagged anti-social reports, which increases escalations and slows moderation. This workflow inserts an actionable chat link into the review thread so agents access full context and act quickly. The result is faster moderation, fewer missed follow-ups, and clearer escalation handoffs.

Notable Features

Post actionable chat link in thread
Extract user identifier from message
Notify on-duty support agents directly