Customer support ops: close tickets from process-improvement comments

Support ops risk stalled triage when process-improvement comments leave tickets open, causing inaccurate reporting. Auto-complete the related task so ticket status and reports reflect true closure.

Overview

Support ops face stalled triage and skewed reports when process-improvement comments leave tickets open. This workflow marks the related support task complete when that note appears, eliminating stalled handoffs and ensuring reporting reflects true case closure.

Notable Features

Complete support tasks on comments
Prevent open-ticket reporting errors
Notify ops when auto-complete fails