Consumer support agents: stop missed negative feedback now

Support agents miss negative feedback from forms, causing unresolved complaints and reputation harm for consumer services. Alerts route low-rated submissions so agents triage before SLA breaches.

Overview

Untriaged negative feedback damages reputation and risks SLA breaches for consumer services brands. This workflow routes low-rated form submissions to support agents and creates triage tickets via your helpdesk, ensuring issues are escalated and responses occur before SLA breaches.

Notable Features

Route low-rated submissions instantly
Create triage tickets for agents
Notify managers for recurring complaints