Consumer services: alert on-call support for open rides

Support agents miss open ride incidents when support channel messages bury alerts, risking unresolved rides. Phone calls notify the on-call agent so incidents surface and agents respond faster.

Overview

Unaddressed ride incidents lead to refunds and customer churn in consumer services. Turn support channel messages into immediate audible phone alerts for the on-call agent so incidents surface and response times drop dramatically. This creates clearer handoffs, fewer missed incidents, and an auditable log of call attempts.

Notable Features

Place audible calls to on-call
Filter messages for ride incidents
Log call attempts in tracker