Business owners keep guest SMS attached to bookings
Business owners keep guest SMS attached to bookings
Business owners managing guest operations lose context when SMS aren't attached to bookings, risking missed replies and guest disputes. So guest services start informed replies and prevent SLA breaches.
Overview
Unlogged guest SMS create dispute risk and slow responses, undermining guest satisfaction. This flow ties every inbound SMS to its booking record with a timestamped conversation view, so guest services respond with full context, response times drop dramatically, and dispute resolution becomes straightforward.
Notable Features
- Append incoming SMS to bookings
- Timestamp and preserve message history
- Notify guest services on matches