Create an incident in Better Uptime from a Jira Service Management request

“Anytime a new request is created in Jira Service Management, it will be filtered by specific key words in the request type name to automatically create an incident in Better Uptime. For example, you can automatically create an incident that texts and emails your on-call support team when a Critical Issue request is submitted via Jira Service Desk.”

created by Des Preussler

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Des Preussler (creator)You can filter the request type name by keywords. For example, if you create a Critical Production Issue request type in Jira Service Management then you can filter by the whole title or a specific keyword like "Critical". Only the qualifying request types will get forwarded to Better Uptime.